There’s never been a better way to:

  • Increase online sales
  • Provide customer support
  • Reduce operating costs

˝All you need is Live Support˝

LIVE SUPPORT - FOR ONLINE SALES & TECHNICAL SUPPORT

>>Help your online visitors find what they need, before they leave your site.

>>Add the human touch to your website.

>>Provide real-time problem resolution.

>>Deliver live help to visitors when they need it the most

>>Real time visitor tracking & hits analysis

>>100% web based! No software download or installation needed

>>Simply copy/paste HTML code to your webpages

Our awarding-winning Live Support service has a proven track record in helping companies increase sales and improve customer service.

  • Close sales with visitors who hesitate on product pages or in the shopping cart by inviting them to chat with a product specialist
  • Increase order values by cross-selling or upselling complementary products or accessories
  • Improve first contact resolution through hands-on assistance from a support representative

Visitors who chat are happier and more profitable than those who rely on self-service:

Typical Performance Metrics Across Live Support Clients

Metric   Results
Shopping Cart Conversion Rates   18-20% increase in conversion rate
Customer Satisfaction Rating   90% are very satisfied with interaction
Opt-in Email Rate   25% of chatters opt in to receive future communications

Increase Sales and Brand Loyalty

  • Answer product questions while visitors are still online
  • Suggest complementary products or corresponding accessories
  • Offer incentives-such as free shipping-to visitors who are sitting on the fence

Benefits

  • Increase sales. Visitors who chat purchase at much higher rates than those who don't. Providing immediate answers to product questions eliminates barriers to purchasing.
  • Shorten the sales cycle. Retailers who probe visitors about their needs online are able to push relevant product information and answer questions immediately.
  • Increase customer loyalty . Build customer confidence and trust by showing them that a live agent is just a click away.

Live Support comes in bundle with VSTATS

click here to view VSTATS site

Subscribe now!

Your Live Support system will be hosted on our servers and will be monitored by our technicians.
Leave the setup, bandwidth and upgrade issues to us.
Starts at 15.00 EURO/month

Advantages

>>Just copy/paste HTML code.

>>You do not need a server.

>>No bandwidth or overhead.

>>No software setup needed.

>>We handle all tech issues.

>>We will upgrade your system.


click here to create your account and have Live Support enabled for your site